Question 1

What is Flight Syndicate?

Accepted Answer

Flight Syndicate is a dedicated booking and management platform designed specifically for aircraft syndicates and shared ownership groups. We help you coordinate bookings, track maintenance, and manage your shared aircraft efficiently.

Question 2

Who is Flight Syndicate for?

Accepted Answer

The platform is designed for private aircraft syndicates, flying clubs, and shared ownership groups who need a simple way to coordinate aircraft usage among multiple owners or members.

Question 3

How do I get my syndicate set up on the platform?

Accepted Answer

Getting started is straightforward. Sign up, add your aircraft details, invite your syndicate members, and configure your booking rules. We'll guide you through each step, and our support team is available to help with initial setup.

Question 4

How do I book the aircraft?

Accepted Answer

Simply log in, select your aircraft, choose your preferred dates and times, and confirm your booking. You'll receive instant confirmation and can view your upcoming flights in your dashboard.

Question 5

How far in advance can I book?

Accepted Answer

You can configure this based on your syndicate's rules. Most groups allow bookings between 3-6 months in advance, with closer dates managed on a shorter booking window.

Question 6

What happens if multiple members want the same slot?

Accepted Answer

The platform operates on a first-come, first-served basis by default.

Question 7

How do I cancel or modify a booking?

Accepted Answer

You can cancel or modify bookings directly through your dashboard. Depending on your syndicate's rules.

Question 8

How does the platform handle maintenance scheduling?

Accepted Answer

You can log maintenance schedules, and set aircraft availability around planned maintenance. The system can automatically block booking slots during maintenance periods.

Question 9

What happens if the aircraft becomes not airworthy?

Accepted Answer

Users can instantly mark the aircraft as unavailable, automatically notifying affected members with upcoming bookings. The platform helps you manage the rebooking process efficiently.

Question 10

How many users can we add?

Accepted Answer

You can add all your syndicate members at no additional cost per user. The platform is designed to accommodate syndicates of all sizes.

Question 11

Is my data secure?

Accepted Answer

Yes, we use industry-standard encryption for data transmission and storage. Your syndicate's information is kept private and is never shared with third parties.

Question 12

Can members access the platform from mobile devices?

Accepted Answer

Absolutely. Flight Syndicate works seamlessly on smartphones, tablets, and desktop computers, so you can manage bookings wherever you are.

Question 13

What if we need help?

Accepted Answer

Our support team is here to help. Contact us at support@flightsyndicate.com for assistance with any questions or issues. We also provide comprehensive documentation and video guides in our help centre.

Question 14

Can we customise the platform for our specific syndicate rules?

Accepted Answer

Yes, the platform is highly configurable. From booking windows to priority rules and cost-sharing formulas, you can adapt it to match your syndicate agreement. Contact us at support@flightsyndicate.com to discuss your specific requirements.

Question 15

What if we're currently using spreadsheets or another system?

Accepted Answer

We can help you migrate your existing booking data and get your syndicate up and running quickly. Many groups make the switch in less than a day. Reach out to support@flightsyndicate.com and we'll guide you through the process.